Kyleberyl P.
Mid-Level Operations and Administrative Support Specialist
Open to offersNew to PlatformAbout
Kyleberyl P. is an experienced Administrative and Operations Support professional with over five years in remote customer service and telecommunications environments. Most recently serving as a Quality Assurance Analyst at Onboard RS International, Kyleberyl analyzed up to 50 customer interactions weekly, produced comprehensive performance reports, and organized documentation systems that improved operational efficiency for leadership. Previously, at AT&T Sales & Technical, Kyleberyl coordinated day-to-day operations for 10–15 agents, managed escalations, and maintained compliance through tracking and reporting. Throughout these roles, Kyleberyl has demonstrated advanced proficiency in Google Workspace, reporting & documentation, workflow tracking, and leading platforms including ClickUp, Zendesk, and Salesforce. Kyleberyl’s support has enabled smoother reporting, improved process organization, and contributed to consistent KPI performance in high-volume, service-driven teams.
Experience
Quality Assurance Analyst (Operational & Leadership Support Focus)
Onboard RS International · 2024 — 2025Reviewed 40–50 customer interactions weekly and compiled performance reports for management. Facilitated calibration meetings with leadership to ensure alignment of quality standards. Identified root causes of recurring errors and proposed workflow modifications. Managed documentation and tracking systems, supporting leadership with manual follow-ups and monitoring team performance.Operations Assistant / Assistant Team Lead (Team Operations Support)
AT&T Sales & Technical · 2020 — 2023Coordinated operations for teams of 10–15 agents, overseeing performance metric tracking and completion of daily service tasks. Addressed escalations and performed follow-ups to maintain resolution timelines. Provided leadership with reporting, account monitoring, email and inbox management, and supported cross-team communication. Participated in coaching sessions and performance reviews to help maintain compliance and service consistency.Customer Service Representative (Administrative & Email Support)
AT&T · 2019 — 2020Handled customer communications across calls, chat, and email and maintained accurate CRM documentation. Performed back-office administrative tasks, ensuring organized records and effective workflow tracking.
Skills & Expertise
Education
- Bachelor of Science in Business Administration, Major in MarketingColegio de Sta. Rita
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