kylie O.
Junior Social Media Specialist
Open to offersNew to PlatformPortfolios
About
Kylie O., based in Thornton, CO, is a dedicated business student with substantial experience in social media content creation and digital marketing. With a robust background in customer engagement, Kylie has a proven track record of growing organic audiences on platforms like Instagram and TikTok. In her role as an Enrichment Counselor at Beds-N-Biscuits, she leveraged her skills to create engaging content while managing pet care operations. As a Social Media Specialist, she successfully grew her personal fitness brand on Instagram, achieving content reach that exceeded 3.5 million views. Moreover, her tenure at the European Wax Center equipped her with sales and customer service capabilities, where she managed client relationships and consistently achieved monthly sales targets. A Business Information Systems student at Metropolitan State University of Denver, Kylie is committed to integrating her academic insights with her passion for marketing and business growth.
Experience
Enrichment Counselor
Beds-N-Biscuits · 2025 — 2026Managed groups of dogs in a daycare and boarding setting, focusing on their safety and well-being. Facilitated weekly enrichment activities aimed at providing engaging mental stimulation. Guided dogs through agility courses and interactive exercises to boost their physical activity and confidence. Documented daily activities through photos and videos for personalized report cards. Contributed content to the company’s social media platforms by showcasing dogs’ experiences. Monitored behavior to promote positive social interactions and maintained a clean and safe environment. Assisted with daily animal care tasks, including feeding and cleaning.Kennel Technician/Receptionist
EarthDog Denver · 2023 — 2025Provided essential daily care for dogs, which included feeding and behavior monitoring. Managed scheduling and customer reservations efficiently. Delivered exceptional customer service, assisting pet owners both in person and via telephone. Handled check-in and check-out processes for daycare and boarding, ensuring accurate record-keeping. Maintained a clean and organized facility to safeguard animal health and comfort. Worked collaboratively with team members to ensure quality care and smooth operations.Social Media Specialist
Instagram (Personal Brand) · 2022 — 2024Increased a fitness-focused Instagram account's followers to over 3,500 through organic content strategies. Created viral content, including a video that reached approximately 3.5 million views and others with over 100,000 views. Developed short-form video content, photos, and graphics aimed at improving audience engagement. Formulated content strategies that prioritized consistency and audience engagement based on trends. Temporarily paused brand operations to concentrate on academic responsibilities while continuing skill development in marketing and business.Front Desk Assistant
UC Denver Housing and Dining · 2023 — 2023Provided customer service to students and guests in person. Managed check-in and check-out operations for residents and visitors. Handled phone inquiries, ensuring a positive experience for callers. Assisted with mail delivery and managed mailing services for the facility. Maintained the organization and cleanliness of the front desk area.Guest Service Associate
European Wax Center · 2020 — 2022Offered high-quality customer service and developed strong relationships with clients at the front desk. Managed bookings, cancellations, and appointment check-ins to facilitate smooth operations. Conducted sales transactions, achieving consistent monthly sales ranging from $1,000 to $5,000. Encouraged additional product and service sales to meet revenue goals. Addressed phone inquiries and resolved customer issues quickly and professionally.Sales Representative
Cutco · 2022 — 2022Executed virtual, phone, and in-person sales presentations to potential customers. Established relationships through effective communication and product expertise. Independently managed scheduling, appointment setting, and follow-ups. Applied persuasive sales techniques to promote products successfully. Developed interpersonal, presentation, and time-management skills within a commission-based sales role. Sourced new business opportunities through referrals and networking with existing clients. Conducted 5–8 sales presentations weekly, enhancing communication and negotiation skills.
Skills & Expertise
Education
- Business Information Systems (College Degree)Metropolitan State University of Denver · 2022 — Present
- High school diplomaCherokee Trail High School · 2018 — 2022
- Associate's degree in Business Managementnull