Kytline C.
Junior Virtual Operations Support Specialist
Open to offersNew to PlatformAbout
Kytline C. is a versatile professional with over three years of experience providing virtual operations support and customer service for Canadian and U.S. companies. As a Virtual Operations Assistant at a Canada-based pest control company, Kytline managed administrative tasks, coordinated technician routes, and handled sensitive financial transactions, processing up to 50 accounts daily. In the cleaning industry, Kytline served as a Virtual HR Assistant and Social Media Manager, executing recruitment, onboarding, and online engagement. At TELUS International AI Inc., Kytline contributed to multimodal data annotation projects for AI and NLP development, maintaining rigorous quality assurance standards. With earlier roles in telecommunications and entertainment subscription services, Kytline delivered Tier 1 technical support, managed CRM administration, and resolved complex billing and invoicing issues across high-volume, multi-channel environments. Kytline holds a cum laude Bachelor’s degree in English Language and is adept with tools such as Google Workspace, CRM platforms, and project management software.
Experience
Virtual Operations Assistant, CSR
Pestisect Pest Control Inc. · 2024 — 2026Provided administrative support during 12-hour EST shifts, managing daily office tasks to enhance operational efficiency. Scheduled and coordinated daily service calls for technicians, optimizing routes for service coverage. Delivered customer service through chat, phone, and email, addressing inquiries efficiently. Prepared commercial estimates and managed contracts for clients while ensuring compliance. Handled invoicing and accounts receivable, resolving billing issues for numerous transactions daily. Followed up on Google Leads to convert potential clients into appointments.Virtual HR Assistant, Social Media Manager
Simple Services Inc. · 2025 — 2025Executed recruitment support by posting job openings and screening resumes to enhance candidate pipeline. Managed HR administration and onboarding processes, ensuring confidentiality and accurate records. Coordinated social media postings to increase engagement on HR updates.AI Data Contributor (Independent Contractor)
TELUS International AI Inc. · 2024 — 2025Provided linguistic and multimodal data annotation support for projects related to AI and NLP model performance. Managed large-scale datasets, ensuring accurate labeling and adherence to structured annotation guidelines. Coordinated multiple tasks, ensuring high-quality deliverables under strict deadlines. Conducted quality assurance checks and supported AI teams by reviewing outputs for accuracy.Customer Service New Associate
Accenture Inc. · 2024 — 2024Resolved customer service inquiries, including billing issues and account adjustments, assisting multiple customers concurrently. Offered Tier 1 technical support, troubleshooting issues for several clients simultaneously. Processed payments accurately while assisting with sales operations and order tracking.Customer Service Representative
Avion BPO Corporation · 2023 — 2024Delivered customer service support through various communication channels, handling a high volume of calls to ensure positive experiences. Managed billing and account transactions to maintain transaction accuracy. Assisted with subscription services, facilitating renewals, upgrades, and cancellations.Administrative Assistant
Yildun Enterprises Inc. · 2022 — 2022Drafted business correspondence for regional offices in the agricultural sector, ensuring clear communication. Managed local and commercial accounts, overseeing transactions for buying and selling. Coordinated delivery and warehouse operations, supervising staff and streamlining administrative tasks.
Skills & Expertise
Education
- Bachelor of Arts in English LanguageMariano Marcos State University · 2018 — 2022
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