L L.

Lenda Y. is a seasoned professional with a strong background in customer service and lead generation. She has excelled as a Telemarketers Lead for Askari Leads from 2022 to 2026, where her leadership in campaigns drove notable results. Prior to this role, she gained extensive experience at Cognizant in San Salvador in 2021, serving as a Customer Service Intake Specialist and Inbox Rep, earning promotions and salary increases due to her outstanding performance. Her proficiency in Microsoft Office, Advanced English, and the ability to adapt quickly and work under pressure have been validated through her career progression. With a Bachelor’s Degree in Social Communication from Universidad Centroamericana, she began her career at Sykes from 2017 to 2020 as a Customer Service Agent, achieving a promotion to Tier II in just five months. Earlier, she contributed to customer satisfaction at Teleperformance in Santa Tecla during 2014–2015, showcasing her strong ethical work standards and problem-solving skills.