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Laarni T. — Mid-Level Telemarketing Specialist from Philippines

Laarni T.

Mid-Level Telemarketing Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Laarni C. is a seasoned professional with extensive experience in customer service, technical support, and market research, covering a wide range of industries including telecommunications, energy, real estate, legal services, healthcare, insurance, and roofing. Her career began at Kudo Support Inc., where she delivered comprehensive technical support and handled billing inquiries for VOIP services. Transitioning to Opinionology Phils, she honed her skills in market research, conducting interviews to gather insights in the U.S. She has also played pivotal roles in outbound sales and appointment setting at companies like Outbounders.com and Executive Boutique, providing services to UK and U.S. markets. At PepFunding Inc., she facilitated business financing by managing client inquiries and loan applications. Her most recent role at Roof Rejuvenation involved leading customer engagement and scheduling appointments for roof inspections. Laarni is proficient in managing both inbound and outbound communications, ensuring customer satisfaction and sales efficiency.

Experience

  • Lead Contact & Outreach

    Roof Rejuvenation Roofing Company · 2024 — 2025
    Contacted potential homeowners to introduce a roof rejuvenation service and qualify their interest. Scheduled appointments for sales representatives to visit and handled follow-up communications while ensuring accurate data entry and reporting in a CRM system.

  • Appointment Setter

    American Income Life (AIL) · 2021 — 2024
    Called potential leads across different counties to schedule appointments for insurance presentations. Managed confirmations via email and text, along with rescheduling missed appointments. Ensured effective communication between clients and agents, handling both cold and warm leads.

  • Telesales/Appointment Setter

    PepFunding Inc. · 2018 — 2020
    Initiated calls to business owners in the U.S. who inquired about funding opportunities. Conducted follow-up calls to confirm details and verify pre-qualifying information. Handled various tasks including sending loan applications via email and managing leads using a CRM system.

  • Cold Caller

    Staff Outsourcing Inc. · 2016 — 2018
    Contacted patients in the U.S. to sell non-oral and non-narcotic pain cream prescription products, securing permission from their Primary Doctors. Managed inbound and outbound calls, emphasizing appointment setting for both Business to Consumer and Business to Business interactions.

  • Cold Caller

    Executive Boutique · 2015 — 2016
    Called lawyers in the U.S. to facilitate registration on Avvo.com, an online legal services marketplace. Guided them through the website's features, emphasizing posting their services for increased clientele and popularity.

  • Cold Caller

    Outbounders.com · 2014 — 2015
    Contacted residential numbers in specific areas of the UK to promote Boiler products and loft insulation services. Established relationships with qualified leads through cold calls while performing administrative tasks like data entry and reporting for Estate Properties Marketing.

  • Market Researcher

    Opinionology Phils. · 2011 — 2013
    Conducted interviews to gather information on consumer, business, and electoral opinions. Engaged with business and residential numbers in the US, asking structured questions regarding products and services. Focused on outbound calls and cold calling.

  • Customer Service/Chat Support/Technical Support/Billing/Inquiries

    Kudo Support Inc. · 2010 — 2011
    Handled inbound calls for VOIP subscribers, addressing customer concerns related to subscriptions and technical support. Ensured full resolution of issues and maintained customer satisfaction with billing inquiries. Managed both Business to Consumer and Business to Business interactions.

Skills & Expertise

Customer ServiceCustomer Service RepresentativeAppointment SetterAmazon Ads

Education

  • Bachelor of Science in Office Management
    Trade Tech International Science Institute · 2006 — 2010
  • High School
    Mandaue City Comprehensive NHS · 2001 — 2002
  • Elementary
    Paknaan Elementary School · 1997 — 1998

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