Laarnie D.
Mid-Level E-Commerce Customer Support Specialist
Open to offersNew to PlatformAbout
Laarnie B. is a seasoned E-Commerce Customer Support Specialist based in Imus City, Cavite, Philippines, with extensive experience in managing Shopify operations for multiple online stores. She excels in handling customer emails, order issues, and shipping concerns while providing efficient resolutions to inquiries about returns and refunds. Her work primarily involves extensive use of Shopify, Gorgias, Zendesk, and ReAmaze, among other platforms, to streamline customer support and order management tasks. Since 2019, Laarnie has adeptly handled product uploads, listings, and even basic image editing to enhance store merchandising, while also ensuring inventory accuracy by coordinating with suppliers. Her previous experience as a Customer Service Representative and Telephone Operator has honed her abilities in providing technical and billing support and managing service activations. Laarnie holds a Bachelor of Science in Elementary Education from St. Joseph’s College of Quezon City.
Experience
E-Commerce Virtual Assistant / Customer Support Specialist
Company not specified · 2019 — PresentProvided customer support through email, chat, phone, and social media, ensuring high satisfaction levels. Oversaw Shopify store operations such as order processing, refunds, cancellations, and tracking updates. Managed product uploads, listings, and conducted basic image editing for store merchandising. Monitored inventory levels and coordinated with suppliers to mitigate stock issues. Addressed order-related concerns and escalations, delivering timely and precise solutions. Communicated with vendors regarding fulfillment delays and shipment matters. Worked collaboratively with internal teams to eliminate order blockers and enhance workflow efficiency. Aided in the creation and scheduling of promotional content for social media.Customer Service Representative
Company not specified · 2016 — 2018Delivered technical and billing support to customers through phone interactions. Managed service activations, troubleshooting, and cancellations. Escalated complex issues and collaborated with specialized teams to achieve resolutions. Maintained high levels of customer satisfaction through effective communication and problem-solving.Telephone Operator / Customer Service
Company not specified · 2014 — 2016Assisted customers in placing orders via phone and online platforms. Promoted current deals and loyalty programs. Coordinated large order processing with restaurant branches. Provided real-time updates on delivery status and handled payment processing.
Skills & Expertise
Education
- Bachelor of Science in Elementary EducationSt. Joseph’s College of Quezon City