Lady M.
Mid-Level Customer Support Agent
Open to offersNew to PlatformAbout
Lady May T. brings extensive experience in customer service, call center operations, and sales within the logistics, e-commerce, and education sectors. As a Global Support Agent at IQOR - FedEx from 2021 to 2026, she supported collection agents by managing customer email communications about outstanding balances and ensured accurate account updates. From 2014 to 2021, Lady May T. worked at SUTHERLAND - Amazon, where she handled inquiries via phone, email, and chat, and maintained detailed customer records. In her part-time role at Herbivore through Virtual Bridge, VA, she conducted nationwide outbound sales calls, processed orders, and identified upselling opportunities. Additionally, Lady May T. served as an online English teacher at ACADSOC, preparing lessons and providing feedback. Her expertise includes Microsoft Word, Microsoft Excel, and order processing.
Experience
Global Support Agent
IQOR -FedEx · 2021 — 2026Supported collection agents by sending email follow-ups to customers concerning outstanding balances and payment reminders. Monitored responses and updated customer account records while maintaining accurate documentation of communications and payment updates.Cold Caller/Sales Representative
Herbivore (Part-time) · 2021 — 2022Engaged both cold and warm leads through outbound calls across all U.S. time zones. Presented and explained products clearly to prospective customers, processed orders, identified upselling opportunities, and collected customer feedback. Sent marketing emails and product catalogs to enhance customer outreach.Call Center Representative
SUTHERLAND -Amazon · 2014 — 2021Managed customer inquiries via phone, email, and chat support. Delivered accurate information and resolved customer concerns promptly. Maintained detailed records of customer interactions and account updates while ensuring high levels of customer satisfaction through effective communication and problem-solving.English Teacher Online (Part-time)
ACADSOC · 2019 — 2021Taught online English lessons to students of varying ages and proficiency levels. Aided students in enhancing their speaking, reading, and writing abilities. Prepared lesson materials and provided constructive feedback to promote student learning, while maintaining a positive and engaging online classroom environment.
Skills & Expertise
Education
- Hotel and Restaurant ManagementHoly Angel University · — — 2004
- High SchoolJOCSON COLLEGE INC. · — — 2000
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