Lagean S.

Lagean S. is a seasoned Customer Service and Operations Leader based in Bacolod City, Negros Occidental, with a strong track record in the customer support industry. With over a decade of experience, she excels in spearheading sales strategy, team development, and operations management. At Concentrix, she served as a Team Lead, where she directed a diverse team of advisors, ensuring they exceeded performance metrics through strategic coaching and data-driven insights. Her tenure included roles like Operations Evaluator and Developmental Specialist, where she honed skills in candidate screening and personalized coaching, enhancing team competencies. As a Subject Matter Expert and Customer Service Advisor, she was instrumental in driving customer engagement and significantly contributing to revenue growth through expert technical support and effective upselling strategies. Her educational background includes a BS in Accounting Technology from Carlos Hilado Memorial State University, and she is a Certified Six Sigma Yellow Belt, underscoring her ability to streamline processes and drive operational excellence.