Laica M.

Laica M. is a well-trained individual with a strong foundation in health services and customer support. With a diploma in Midwifery from Perpetual Help College of Pangasinan, she has gained extensive on-the-job training experience from various medical facilities including Pangasinan Provincial Hospital and Bayambang District Hospital. Her medical training emphasized comprehensive prenatal care, labor and delivery management, and postnatal and newborn care. Following her clinical experience, Laica transitioned to the business process outsourcing sector, where she worked as a Customer Service Representative at Alorica in Cubao, focusing on healthcare and financial accounts. Her role included handling claims processing, assisting with Medicaid and Medicare plans, and addressing fraud prevention and detection for financial institutions under the Fraud Department of Truist Company. Laica's professionalism and commitment to quality improvement have made her an asset in both medical and corporate settings.