Lajanese

Lajanese H. is an experienced customer service representative from Greenville, NC, boasting over a decade in professional service roles. With a proven track record in the healthcare sector, she excels at managing high-volume calls and provides technical support for both websites and mobile apps, as demonstrated during her tenure with Teledoc Health Support. Her role required her to verify insurance benefits and educate patients about their coverage while maintaining a high level of professionalism and empathy. At Alorica, she expertly handled a demanding queue, swiftly resolving up to 100 calls per minute. Her extensive history in the insurance industry with Pierce Insurance Agency Inc. underscores her adeptness at managing accounts, processing applications, and serving as a primary point of contact for client needs. Additionally, her independent contract work as a beauty specialist at MBL Beauty showcases her ability to train and recommend products, highlighting her versatility in service-based roles. Lajanese's proficiency in MS Office, coupled with her strong problem-solving capabilities and multitasking efficiency, make her a valuable asset in any customer-facing position.