Lakshay L.
Junior Help Desk Executive
Open to offersNew to PlatformAbout
Lakshay L. serves as a dedicated Help Desk Executive with extensive experience in real estate and banking sectors. At CBRE South East Asia Private Limited for Optum Global Solutions, he played a crucial role in facility service center operations, addressing facility-related complaints through emails and calls, and utilizing a work order management system. His expertise in incident management extended to emergency events affecting business operations, including fire alarms and power losses. Previously, as a Facility Executive at Jones Lang Lasalle Property Consultants for Optum Global Solutions, he focused on workplace safety, cleaning, and security, enhancing productivity within Facility Management. During his tenure at MUFG Bank, Lakshay handled customer support tasks, managing customer queries and engaging in banking operations like FD booking and trade finance activities. He is proficient in the MS-Office Suite, Tally ERP 9, and has a firm understanding of artificial intelligence basics. A graduate of TKWs Institute of Banking and Finance, he holds several certifications in data entry and AI.
Experience
Help Desk Executive – Facility Service Centre Operations
CBRE South East Asia Private Limited for Optum Global Solutions Private Limited · 2022 — 2024Facilitated quick resolutions to facility-related complaints and requests from employees via email. Processed incoming requests and complaints following predefined priorities and response timelines through calls and a work order management system. Managed incidents for emergencies affecting business operations, including fire alarms and power loss. Provided assistance for event management requests related to special and onsite events within the facility.Facility Executive- Soft Services
Jones Lang Lasalle Property Consultants Private Limited on Genius Consultants Payroll · 2022 — 2022Assisted with workplace safety, cleaning, and security to enhance productivity while addressing issues in facility operations and management. Monitored inventory storage of consumables and issued purchase orders. Maintained purchase orders obtained from the procurement team for various materials and tracked item consumption using a monthly requisition tracker.Executive- Customer Support
Japanese Corporate Bank- Mitsubishi UFJ Financial Group Bank on Pasona India · 2020 — 2022Provided support to superiors to improve departmental productivity. Managed customer queries, facilitated fixed deposit and loan bookings, and dealt with security documents such as indemnity bonds and sanction letters. Oversaw main operations for various bank customers and delivered services such as bank guarantees and trade finance activities. Conducted manual file sharing and data entry.
Skills & Expertise
Education
- Post Graduate Diploma in Banking and FinanceTKWs Institute of Banking and Finance · 2016 — 2017
- Bachelor of CommerceSchool of Open Learning, Delhi University · 2013 — 2016
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