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Lakshmi — Senior Bid Management Team Leader from India

Lakshmi

Senior Bid Management Team Leader

India 6+ years
Open to offersNew to Platform
Languages
English
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About

V. Lakshmi is a seasoned Operations Specialist and Team Leader with over 15 years of experience in Bid Management and corporate financial operations, particularly in the domains of mortgage and escrow reconstruction. With a focus on high-value corporate accounts, she has consistently exceeded sales targets and excelled in process automation. At NIST Global Private Limited, she has spearheaded efforts in managing corporate account synergies and bid projects, executing strategic planning and competitive bid strategies. Previously, at Startek, she acted as a team leader, managing daily operations and enhancing customer satisfaction through effective communication. Her technical proficiency includes tools like CRM systems, ZOHO, PACS, and LMS Platforms. Lakshmi's educational background includes a Bachelor of Commerce degree and a diploma in computer applications, which have equipped her with the necessary skills for risk mitigation and resource allocation, ensuring compliance and quality assurance across all functions.

Experience

  • Team Leader – Corporate Client Synergy & Bid Management

    NIST Global Private Limited · 2022 — 2026
    Managed account and client relationships while leading bid management efforts. Oversaw the end-to-end bid lifecycle, including opportunity identification, proposal submission, and compliance with tender guidelines.
  • Sr. Process Associate (Acting Team Leader)

    Startek · 2019 — 2022
    Directed key corporate account management, achieving sales targets and expanding the customer base. Collaborated with cross-functional teams to address client queries and proposals efficiently, while maintaining and preparing sales performance reports.
  • Sr. Process Associate – Escrow & Corporate Advance Reconciliation

    Nexval Infotech Pvt Ltd
    Reconciled Escrow Advance balances and evaluated Corporate Advance balances. Supervised workflow distribution and implemented quality checks on finalized loans.
  • Associate – Escrow Department (Non-Voice Mortgage Process)

    Ocwen Financial Solutions Pvt Ltd
    Executed loan-level disbursements and performed root-cause analysis for escalated loan issues. Processed audits and collaborated with managers to update internal procedures for compliance.
  • Pragati Leader (Team Leader) / Escalation Floor Supervisor

    Mphasis an HP Company
    Led operational targets and managed customer escalations. Monitored live calls to identify skill gaps and provided coaching to improve performance metrics.
  • Customer Support Representative

    Mphasis an HP Company
    Handled incoming customer queries while meeting performance SLA parameters and prioritizing tasks effectively.

Skills & Expertise

Education

  • Bachelor of Commerce (B.Com)
    RBANMS Evening College, Bangalore, India
  • Pre-University Course (II PUC)
    Imamia PU College, Bangalore, India
  • Diploma in Computer Applications (DCA)
    Windows, MS-DOS, MS Office Suite

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