Lalaine
Mid-Level Restaurant Operations Manager
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Lalaine B., a seasoned professional in the hospitality industry, has honed her expertise through various managerial roles. As a Restaurant Manager at Fresh n Famous Foods Inc. - Chowking from March 2014 to June 2025, she was responsible for the seamless operation of the restaurant, prioritizing exceptional customer service and business efficiency. Further advancing her career, she served as an Area Manager for CM&Sons Food Inc - Merzci before transitioning to her current role as a Management Trainee at Bacolod Cetus Food Industries - McDonald's. With a robust portfolio in operations management, Lalaine ensures compliance with food safety policies and oversees inventory management processes. Her credentials are further supported by certifications in occupational safety and pollution control, enhancing her multidimensional capabilities within the food service industry. Her commitment to excellence is evidenced by a GOLD AWARD for FSC Excellence, reflecting her proficiency in quality control, sales and marketing strategies, and employee development.
Experience
Area Manager
CM&Sons Food Inc - Merzci · 2025 — 2026Engaged in responsibilities related to overseeing operations in the area, focusing on effective management practices in the food industry.Management Trainee
Bacolod Cetus Food Industries - Mcdonalds · 2026 — PresentParticipated in various management training activities, gaining insights into effective operational management and workplace protocols within the fast food industry.Restaurant Manager
Fresh n Famous Foods Inc. - Chowking · 2014 — 2025Oversaw all restaurant management and operations, focusing on exceptional customer service, delivering high-quality food and beverage, and maintaining efficient business practices. Managed product quality, ensuring adherence to quality control processes and safety standards. Addressed service quality to meet customer expectations and enhance satisfaction. Fostered positive employee relations, developed performance management systems, and delivered training programs aimed at improving employee skills and knowledge. Implemented sales and marketing strategies to boost revenue and increase brand visibility. Ensured cleanliness and sanitation within the establishment while managing pest control measures and maintaining food safety compliance. Supervised inventory management processes to ensure accurate stock levels and prevent issues related to overstocking or stockouts.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementLa Consolacion College – Bacolod · 2006 — 2010
- Secondary EducationDoña Hortencia Salas Benedicto National High School · 2002 — 2006
- Primary EducationLa Carlota North Elementary School · 1996 — 2002
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