Lalaine G.
Mid-Level Operations and Project Manager
Open to offersNew to PlatformAbout
Lalaine G. is a seasoned Remote Operations & Project Management Professional with over a decade of experience enhancing operations for U.S.-based firms in the real estate development, video production, and client services sectors. She excels in managing cross-functional projects, developing SOPs, and improving workflows. Currently, Lalaine serves as an Operations and Project Manager with a focus on affordable housing, overseeing multiple development projects and coordinating with multidisciplinary teams to ensure timely project delivery. Her tenure at Steer, a video production company, saw her managing global teams to support client projects, optimizing production workflows, and establishing robust reporting processes. As a Client Services Manager at REVA Global, Lalaine enhanced client satisfaction through effective communication and workflow implementation. Her combination of strategic planning, workflow optimization, and client relationship management underscores her expertise, supported by proficiency in tools like Microsoft Project and CRM Systems.
Experience
Project Manager / Operations Manager
Affordable Housing Real Estate Development Company · 2024 — PresentOversee multiple affordable housing development projects from acquisition to pre-construction. Facilitate coordination among consultants, engineers, architects, contractors, lenders, and city agencies to ensure project timelines are met. Develop and implement operational workflows, SOPs, and project tracking systems. Monitor key project milestones and critical deadlines while preparing reports for leadership on project status and operational insights.Operations Lead
Steer (Video Production Company) · 2024 — PresentSupervise daily operations for a global remote team involved in client projects and retainer services. Manage production workflows, allocate resources, and handle project schedules along with contractor coordination. Establish reporting procedures and communication systems to enhance project visibility and ensure accountability. Assist in executing content strategy through effective production planning and operational management.Client Services Manager
REVA GlobalAct as the primary liaison between clients and remote teams while managing client relationships. Lead onboarding processes, implement workflows, monitor performance, and resolve issues. Enhance client satisfaction through proactive communication and effective service delivery management. Coordinate multiple projects at once, ensuring maintenance of high service quality standards.Office Manager
Atlanta InspectionDirect daily office operations, including scheduling, customer communication, and administrative tasks. Coordinate field personnel while maintaining accurate records and documentation of operations. Streamline office processes to enhance efficiency and improve responsiveness to customer needs.
Skills & Expertise
Education
- Bachelor of Science in NursingArellano University
Interested in this professional?
Sign in as an employer to save this profile or invite Lalaine G. to a job.
Sign in as an employer