Lalaine A.

Lalaine A. is a seasoned Customer Support Specialist with over seven years of expertise in the e-commerce, telecom, and SaaS sectors. Based in the Philippines and skilled in managing remote support, she excels in resolving complex customer issues, maintaining high CSAT scores, and handling high-volume email, chat, and phone queues. Lalaine is proficient in using CRM platforms such as Zendesk, Gorgias, and HelpScout, along with managing order, return, and refund processes, particularly within Shopify-based operations. Her work with companies like LTVPlus LLC and iQor demonstrates her ability to manage omnichannel support and engage in backend operations, including logistics coordination. As a customer service representative, she has also contributed to enhancing customer experience and service quality. Her technical toolkit includes a command of e-commerce logistics software like Shopify and tools for productivity like Google Workspace, underpinning her remote work productivity across global time zones.