Lanh H.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Hoàng T. L. is a dedicated professional with a background in customer support and merchandising, educated in Business English at Da Nang University of Foreign Languages. Currently working at InDrive since April 2020, she has honed her abilities as a Customer Support Specialist, excelling in resolving customer issues through various communication channels and maintaining detailed records in a CRM system. Previously, she contributed her skills at Vinatex Danang., JSC and 1Pay, JSC, where she managed purchase orders and coordinated production processes. Her experience also spans roles at Golden Star Footwear Co., LTD, where she played a vital part as both an administrative staff and merchandiser, handling tasks ranging from managing warehouse logistics to supporting the HR and sales departments in document preparation and recruitment. With strong language skills in English and Chinese and proficient computer skills, she remains committed to enhancing organizational efficiency and customer satisfaction.
Experience
Customer Support Specialist/ Remote
INDRIVE · 2020 — PresentManaged phone calls, emails, and chat messages from customers. Efficiently addressed customer issues and handled returns, exchanges, and complaints. Maintained records of customer interactions and updated customer details in the CRM system. Gathered customer feedback and communicated the status of inquiries to customers.Merchandiser
VINATEX DANANG., JSC · 2019 — 2019Oversaw the management and progress of Purchase Orders (PO). Cultivated customer relationships for future transactions. Coordinated with other departments regarding production and shipping related to POs. Worked with the accounting department to withdraw invoices from customers. Compiled and submitted weekly reports to management.Business Assistant
1PAY., JSC · 2018 — 2019Assisted the Business Department with system tasks including setting up new agents and replacing Electronic Data Capture (EDC) devices. Helped Sales, Supervisors, and Area Sales Managers resolve related issues. Managed client contracts and cancellation agreements along with other necessary documentation. Prepared weekly reports.Administrative staff/ 6 months contract
GOLDEN STAR FOOTWEAR CO., LTD · 2016 — 2017Handled document management and archiving in the office while performing various administrative tasks. Supported the accounting department with receipts and payments. Aided the HR department in recruiting new staff. Managed warehouse operations. Assisted sales projects by contacting customers, preparing documentation, and undertaking additional implementation tasks.Merchandiser
GOLDEN STAR FOOTWEAR CO., LTD · 2016 — 2017Received and processed new Purchase Orders (POs) within the company's system. Organized POs by color, style, ship date, destination, and Working#. Developed purchasing plans to manage inventory for new materials. Created detailed standard documents to assist production, covering cutting, stitching, lasting, and packing processes. Engaged with customers via email daily to resolve issues related to revised POs and addressed complaints from workers regarding production information. Prepared monthly product inspection reports for management.
Skills & Expertise
Education
- Major: Business EnglishDA NANG UNIVERSITY OF FOREIGN LANGUAGES · 2008 — 2012
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