LANYFER L.

Lanyfer L. P. is an experienced professional in the customer service industry with a demonstrated ability to transform customer interactions through strong leadership and communication skills. Starting her career as an ESL Teacher at BCM Manila and Linguage Inc., she honed her time management and positive language skills. She progressed to become a Customer Service Representative at TeleTech Holdings, Inc., where she developed her expertise in customer engagement. Lanyfer currently serves as a Team Manager at Alorica Inc., where she leads a team, ensuring high standards of customer interaction, after having been a Content Moderator. Her educational background includes a Bachelor's degree in Secondary Education with a major in Physical Science from Cebu Technological University - Danao. Lanyfer is also proficient in computer literacy, enhancing her capability to efficiently oversee team operations.