Lanz D.

Assisted in managing restaurant operations using the 5 M's: man, material, machine, method, and money. Participated in P&L analysis and contributed to the development of actionable improvement plans. Supported bartenders with cocktail preparation and beverage management. Acted as a skilled barista in preparing coffee and serving espresso. Managed cash transactions through POS systems and oversaw cash flow. Executed administrative tasks such as scheduling and managing timesheets. Engaged customers by building rapport and ensuring timely service. Addressed customer complaints to enhance operational efficiency. Facilitated employee relations by addressing concerns and fostering a positive work environment. Oversaw inventory management and collaborated with supply chain for stock optimization. Provided training to staff on managing difficult situations with professionalism. Conducted inventory checks to monitor stock levels and coordinated shipments to address shortages. Ensured a safe and tidy store environment, adhering to health and safety regulations. Maintained store presentation standards with organized merchandise displays and a clean shop floor. Trained new employees on store policies, customer service excellence, and product knowledge.

Greeted customers upon their arrival and inquired about their orders for effective assistance. Consistently provided quality beverages and food products by adhering to recipes and presentation standards. Maintained composure during peak hours to support smooth store operations. Educated customers about the coffee drink menu and clarified any queries. Promoted coffee and brewing equipment by explaining product differences and demonstrating usage. Replenished inventory of coffee beans and supplies at the coffee bar. Ensured equipment functionality by following operating instructions and troubleshooting issues. Addressed and resolved complaints positively to enhance customer satisfaction. Adhered to merchandising and signing standards. Efficiently handled payment transactions while complying with safety regulations to maintain a clean and safe working environment.

Encoded various documents related to patients and participants in vaccination trials. Systematically sorted and organised files and materials. Facilitated discussions about the clinical trial process with participants. Granted access and permissions to participants as necessary. Monitored and tracked patient information within the database. Conducted informed consent processes with participants by clearly explaining study objectives and procedures. Managed data entry and maintained the database to ensure accuracy and security of participant information. Organised patient records and research data, maintaining confidentiality and compliance with data protection regulations. Monitored patient health and safety during trial participation, addressing any adverse events promptly.

Prepared a variety of reports and documents to meet departmental needs. Organised and sorted files and materials for ease of access. Assisted staff with routine and advanced tasks. Welcomed clients and directed them to appropriate directors for assistance. Created sales invoices and requested payments from clients. Promoted and sold additional items related to the company's offerings. Managed incoming calls and emails, providing timely responses or redirecting queries as appropriate. Maintained comprehensive filing systems, both digital and paper-based, for document retrieval. Monitored inventory of office supplies and placed orders to prevent shortages. Scheduled and prepared for board meetings, including agenda preparation and minute-taking.

Assisted in encoding fish unloading activities and recording market transaction reports. Compiled copies and sorted office activities and business transaction records. Processed and prepared various documents including business and government forms. Managed photocopying, updated files, and facilitated communications via fax for staff. Organised filing systems to ensure accurate record-keeping and easy document retrieval. Supported office operations by taking on various clerical duties.