Lara G.
Mid-Level Virtual Assistant Specialist
Open to offersNew to PlatformPortfolios
About
Lara G., a seasoned General Virtual Assistant, brings a wealth of experience across diverse roles such as Executive Virtual Assistant, Social Media Manager, and Real Estate Virtual Assistant. Initially serving as a Customer Service Representative in Convergys, Lara honed her skills in handling customer disputes and managing account collections. In her subsequent role at Genpact, she managed international accounts, emphasizing early-stage delinquency reduction and cultivating professional customer relationships. Lara’s transition to the virtual assistance domain saw her excel as an Automotive Business Development Representative and Real Estate Inside Sales Agent, where she effectively managed CRM systems, facilitated transaction coordination, and enhanced her clients' business operations. With training in Amazon and Shopify, Lara’s expertise is complemented by a deep commitment to maintaining process efficiency and delivering measurable outcomes. She is a pivotal asset in supporting businesses to optimize their administrative and strategic functions.
Experience
Real Estate - ISA (Inside Sales Agent & Transaction Coordinator)
null · 2025 — 2026Initially managed CRM by handling real estate leads, ensuring timely follow-up through various communication channels. Later promoted to Transaction Coordinator, overseeing real estate transactions from contract to closing, reviewing contracts for accuracy, and coordinating with all parties involved to meet deadlines.Automotive - Business Development Representative
null · 2022 — 2025Managed incoming sales leads by promptly responding to customer inquiries and scheduling appointments for vehicle viewings. Handled post-sale customer follow-up to ensure satisfaction and encouraged positive online reviews, while assisting with vehicle-related issues and resolutions.Process Associate (CSR) | Collections
Genpact · 2017 — 2022Conducted inbound and outbound collection calls for international customer accounts, focusing on early-stage delinquency. Interacted with customers to discuss outstanding balances, negotiate payment arrangements, and process payments. Assisted customers in restoring accounts to good standing while maintaining a positive customer experience through professional relationship building.Customer Service Representative | Collections Associate
Convergys · 2015 — 2016Processed payments using debit cards and checking accounts while collecting overdue accounts. Managed customer disputes and addressed account-related issues. Explained account statuses and provided payment solutions in line with company policies, including creating repayment plans.
Skills & Expertise
Education
- Information and Communications TechnologyInt’l Electronics and Technical Institute · 2013 — 2015
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