Lara M.
Senior Trust & Safety Specialist
Open to offersNew to PlatformAbout
Senior Trust & Safety Specialist with over 8 years of dedicated experience in content moderation, risk mitigation, and platform policy enforcement. My expertise spans across reviewing complex, user-generated content in multiple formats—including text, images, videos, and live streams—ensuring strict adherence to community guidelines while maintaining high accuracy in high-volume, high-pressure environments.
Throughout my career, I have successfully managed tier-1 and tier-2 content moderation, rapid escalation of high-risk cases to internal policy teams, and cross-functional workflows. In addition to policy enforcement, I bring a strong background in customer and technical support, with proficiency in CRM tools like Salesforce and a solid foundation in data analysis and technical troubleshooting. I am deeply committed to fostering safe, secure, and thriving online communities.
Experience
Data Services Specialist
Enshored · 2019 — 2019Handled administrative duties such as filing, data entry, and maintaining client records.Content Moderator Tier 1
Enshored · 2018 — 2019Assessed reported content and undertook necessary actions, which included removal, restriction, or escalation. Ensured that moderation actions aligned with defined service level agreements (SLAs) and policy standards.Content Moderator Tier 2
Enshored · 2018 — PresentReviewed user-generated content including text, images, videos, and live streams to ensure adherence to platform community guidelines. Identified and eliminated content that violated policies regarding abuse, harmful behavior, or other infractions. Escalated cases with high risk or complexity to internal policy teams.Customer Support Representative
GICF · 2017 — 2018Addressed customer inquiries through email, chat, and phone support. Managed return and refund requests while updating customer records in Salesforce CRM.Technical Support Representative
Concentrix · 2015 — 2016Diagnosed and resolved issues related to internet connectivity, router configuration, VoIP, and landline services. Escalated unresolved technical concerns to higher-tier support teams.Customer Support Associate
Teleserv · 2014 — 2014Provided assistance to customers via phone for inquiries, ensuring all interactions were documented in CRM systems.Data Analyst
ACCENTURE · 2012 — 2013Processed sensitive client data while ensuring compliance with company data policies.
Skills & Expertise
Education
- Bachelor of Industrial Technology Major in Computer TechnologyBULACAN STATE UNIVERSITY · — — 2012