Lara J.

I am a highly organized and detail-oriented professional with over two years of experience in remote administrative support, customer service, and specialized onboarding. My career has been built on a foundation of reliability and clear communication, particularly within high-stakes environments like legal compliance and e-commerce operations.

My most recent professional experience includes serving as an Onboarding Specialist in the e-commerce sector. In this role, I managed merchant integration for major clients like Macy’s using the Mirakl platform. This required a deep understanding of platform workflows, where I was responsible for guiding users through technical systems, troubleshooting inquiries, and ensuring a seamless transition into the marketplace.

Prior to my work in e-commerce, I spent two years as an Administrative Assistant and Medical Records Retrieval specialist within a law firm setting. This role demanded extreme attention to detail and a commitment to HIPAA compliance. I am highly proficient in managing sensitive documentation and maintaining meticulous digital records using specialized tools like Litify and Salesforce.

Additionally, my background as a Customer Service Representative for telco accounts at e-Performax has refined my ability to handle high-volume inquiries via email and live chat. I take pride in providing patient, clear, and friendly support, ensuring every user feels heard and guided toward a solution.

I am a "power user" of remote collaboration tools, including Jira, Confluence, Slack, and Google Workspace. I am currently based in the Philippines and am fully equipped for a long-term, work-from-home partnership. I am comfortable working in US-based time zones (CST/EST) and am committed to bringing a strong, consistent work ethic to your team.