Larabell B.
Mid-Level Customer Service and Sales Professional
Open to offersNew to PlatformAbout
Larabell B. is an experienced call center professional with over three years in customer service, sales, and quality assurance, primarily across the hospitality, healthcare, insurance, and e-commerce industries. She has managed high-volume inbound and outbound calls, including cold calling for lead generation campaigns in real estate and healthcare insurance, as well as order-taking for e-commerce platforms. Her background includes remote roles such as appointment setter, executive assistant, and market research interviewer, where she has utilized CRM platforms and dialer systems to optimize client acquisition and process management. Larabell B. is highly adept at using Google Workspace, Microsoft Office, Trello, Notion, and Zendesk to coordinate remote teams, manage customer relationships, and ensure accurate record-keeping, compliance, and reporting in various business domains.
Experience
Cold Caller
Manila Marketing Group · 2024 — 2025Participated in outbound calling campaigns targeting various industries, concentrating on customer acquisition and lead generation through specific cold calling strategies.Real Estate Campaign
Synergy Investments · 2025 — 2025Contacted potential homeowners across different states while keeping thorough records in CRM systems for tracking leads, follow-ups, and conversions.Appointment Setter
HP - Hotel Reservation · 2025 — 2025Managed inbound calls for hotel room reservations and modifications, assisting customers in choosing suitable accommodations based on their preferences and budgets.Sales Representative
Versatel Marketing · 2024 — 2024Executed outbound sales calls for healthcare insurance products while educating clients on available plans and providing relevant quotes.Market Research Interviewer
Dynata · 2024 — 2024Conducted phone-based surveys to ensure data accuracy and collaborated with analysis teams to derive quality insights.Executive Assistant
Insurance Market AE · 2024 — 2024Delivered high-level administrative support to executives, managing insurance documentation, client communications, and organizational operations.Customer Support Representative
Wonders DGT Corporation · 2023 — 2024Addressed customer orders and inquiries through phone and email, ensuring timely processing and high satisfaction levels in order fulfillment.Customer Service Representative
Wonders DGT Corporation · 2022 — 2022Oversaw customer orders, guaranteeing accurate entry and processing while providing product and service information to address queries.Customer Support Representative
Qualfon Dumaguete Inc. · 2021 — 2022Managed incoming customer orders, ensuring accuracy and delivering excellent service by resolving concerns and collaborating with the sales team for upsells.
Skills & Expertise
Education
- Bachelor of Education Major in General Curriculum UndergradNegros Oriental State University Main Campus · 2021 — Present
- Radiologic TechnologyColegio De Santa Catalina Alejndria, College of Allied Health Sciences · 2020 — 2021
- SecondarySt. Paul University Dumaguete · 2019 — 2020
- PrimaryGamao Elementary School · 2012 — 2013
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