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LaRhonda W. — Mid-Level Commercial Insurance Advisor from United States

LaRhonda W.

Mid-Level Commercial Insurance Advisor

United States 6+ years
Open to offersNew to Platform
Languages
English
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About

LaRhonda W. is a seasoned insurance professional based in Conroe, TX, with a comprehensive background in sales, claims, insurance verification, collections, and appeals. Currently serving as a Commercial Insurance Advisor at Hiscox, she excels in providing quotes, maintaining renewals and cancellations, and guiding agents and business owners through insurance processes. Her previous role at Porch.com honed her skills in customer service and sales conversion, acting as a liaison and developing insurance solutions for clients. Earlier experiences at Nationwide, MetLife, and Virtual Home Mortgage have equipped her with expertise in underwriting and customer relations in both commercial and personal lines of business. LaRhonda is licensed to sell commercial, life, health, property, and casualty insurance, leveraging her claims resolution and customer support talents across various industries. Holding a degree in Business Management from Central State University, she remains adept at managing diverse client needs and enhancing customer satisfaction through strategic insights and robust communication.

Experience

  • Commercial Insurance Advisor

    Sutherland Global Services · 2021 — Present
    Provided quotes and sold commercial insurance while assisting with renewals and cancellations. Offered guidance for quoting alongside outside agents and delivered insurance documents to agents and business owners. Filed and followed up on insurance claims, processed reports for claims denial or payment, and managed endorsements, certificates of insurance, and billing.

  • Customer Service / Insurance Specialist

    Porch.com · 2019 — 2021
    Served as a liaison between customers and mortgage departments while converting leads to sales. Advised clients on insurance products tailored to their needs and developed leads to bind policies.

  • Sales / Service Advocate

    Nationwide On Your Side · 2015 — 2019
    Established and expanded new commercial and personal lines of business. Cultivated strong business relationships through referrals and cold calling, and processed accurate claims reports while following up on additional documentation to support proof of loss.

  • Property & Casualty Specialist

    MetLife Auto & Home/Red Ventures · 2012 — 2015
    Engaged in consultative sales to assess client needs, generated quotes, and issued policies, all while operating within a regulatory framework. Acted as a liaison between insured clients and the claims department.

  • Consumer Loan Underwriter / Loan Processor

    Virtual Home Mortgage / Bank of America · 2005 — 2013
    Underwrote mortgage loans according to established guidelines, reviewed conditions for compliance, and approved loan conditions based on documentation, including verifications, liens, and credit reports.

  • Connexions / Optum Healthcare

    Charlotte, NC
    Consulted with retirees to assess their Medicare needs, building lasting relationships founded on trust and integrity while providing service to employee work groups and non-employee retiree groups.

Skills & Expertise

Customer ServiceSales

Education

  • Business Management
    Central State University · 1988 — 1992