Larry R.
Senior Customer Success Specialist
Open to offersNew to PlatformAbout
Larry B. is an accomplished Senior Customer Success Specialist and Virtual Assistant with over 10 years of experience supporting client operations in the financial services, telecommunications, and food service industries. He has managed high-volume customer interactions and complex workflows for organizations including Wells Fargo Bank Philippines LLC, Alorica, iQor, Food Hub US LLC, and Govassist LLC, consistently delivering on operational efficiency, accuracy, and compliance. Larry B. has specialized in CRM management, visa application processing, fraud detection, and process optimization, serving as a main point of contact for client inquiries via multiple channels. His roles have required strict attention to detail in data management, mentoring new hires, and collaborating across remote teams using platforms like Zendesk, Zoho, and Microsoft Teams, reinforcing his capabilities in data management and reporting.
Experience
Account Manager
Food Hub US LLC · 2024 — 2025Served as the main point of contact for clients, utilizing phone, email, and chat to address inquiries and deliver a professional service experience. Maintained accurate CRM records and offered client training on platform functionality, assisting in operational efficiency. Ensured thorough follow-ups to achieve complete resolution and enhance client satisfaction.Customer Service Specialist
Govassit LLC · 2024 — 2024Managed visa application processing and documentation, ensuring 100% accuracy in compliance with embassy requirements. Addressed client inquiries through various channels, upholding professionalism and discretion. Collaborated with internal teams for efficient resolution of escalated cases and mentored new hires regarding service standards.Fraud Detection Operations Specialist II
Wells Fargo Bank Philippines LLC · 2022 — 2024Led investigations into high-risk transactions to prevent financial losses and safeguard customer assets. Engaged with cross-functional teams while utilizing fraud detection tools and data analysis for enhanced prevention strategies. Provided education to clients about fraud mitigation and account security.Customer Success Specialist
Wells Fargo Bank Philippines LLC · 2021 — 2022Addressed intricate customer complaints and online banking issues, fostering trust and satisfaction among clients. Guided clients on the use of digital tools and product policies to facilitate self-service adoption. Maintained comprehensive CRM records and managed escalated cases to ensure consistent service delivery.Customer Service Representative
AT&T · 2016 — 2020Resolved a wide range of customer inquiries related to service, billing, and account management, consistently meeting quality standards. Served as a Subject-Matter Expert (SME) and mentor, supporting team training and alignment. Improved client loyalty through consultative support and proactive issue resolution.Customer Service Representative
Metro PCS · 2014 — 2015Handled customer account updates, billing queries, and service requests while maintaining satisfactory service levels. Maintained accurate CRM documentation and participated in team collaborations to address escalated issues. Mentored new employees and contributed to knowledge sharing for process and product understanding.
Skills & Expertise
Education
- Bachelor of Science in Office Administration (Undergraduate)De La Salle University - Dasmarinas · 2013 — 2014
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