LARRY O.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Larry O. is a seasoned IT Support Specialist based in Nairobi, Kenya, with extensive experience in delivering technical support and managing IT infrastructure. His tenure at Aquila East Africa saw him excel in providing hardware, software, and network-related support, significantly reducing downtime by 30% through proactive maintenance. Larry's adept use of SQL, Excel, and Power BI enables him to perform data-driven analysis and enhance connectivity and system performance through network upgrades. His role involved installing and configuring Windows systems, managing updates via WSUS and PowerShell scripts, and maintaining IT documentation and inventory in SharePoint. Before this, Larry honed his skills at United States International University as an IT Intern, where he reduced downtime by 15% and maintained IT assets and data accuracy. Larry holds a Bachelor's degree in Computer Science from Masinde Muliro University and completed a Data Analysis course at LuxDev Academy. His proficiencies include troubleshooting, system maintenance, and network optimization.
Experience
IT Support Specialist
Aquila East Africa · 2022 — 2025Delivered technical support for hardware, software, and network issues throughout the organization. Installed and configured Windows computers, office applications, and peripheral equipment to ensure workstations were operational daily. Diagnosed system faults and resolved issues to maintain minimal downtime. Managed system updates, patches, and preventive maintenance through WSUS and PowerShell scripts. Provided user support by addressing technical queries and facilitating resolutions. Assisted in network setup, troubleshooting connectivity, and optimizing performance to enhance stability. Maintained technical documentation, inventory records, and support logs in SharePoint and SQL, enabling efficient access to information. Collaborated with cross-functional teams, utilizing Power BI dashboards and system maintenance practices to improve efficiency and reliability.IT INTERN
United States International University (USIU) · 2021 — 2022Supplied technical support and system troubleshooting for Windows workstations and servers via Remote Desktop and IT support tools, effectively resolving user issues. Maintained the IT asset database using Excel and SQL, ensuring accurate hardware and software records. Engaged in data entry and cleaning within SQL tables and developed basic Power BI dashboards to facilitate monthly reporting. Worked with faculty and staff through the ticketing system and Remote Desktop to diagnose and address system problems, which improved the availability of classroom technology.
Skills & Expertise
Education
- Bachelor of Science, Computer ScienceMasinde Muliro University of Science and Technology · — — 2020
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