Laura B.
Mid-Level QA and Support Specialist
Open to offersNew to PlatformAbout
Laura B. is a seasoned QA & Support Specialist with professional experience across the ERP, CRM, and video streaming industries. At Kaltura, she configures and troubleshoots video streaming solutions, manages API integrations—including those with AWS and Pinterest—and conducts precise metadata validation and E2E testing to ensure system compliance and reliability. During her tenure with Support Your App, Laura monitored live broadcasts, resolved streaming issues, and played a key role in improving incident response. In previous positions at Aliare and Intelitech, she provided direct ERP and CRM support, managed system updates, handled ticketing workflows via platforms such as Jira and Salesforce, and developed user training materials in complex business environments. Laura’s support consistently enhances workflow reliability and user satisfaction in technology-driven domains.
Experience
Technical Implementation and QA Specialist
Kaltura · 2024 — PresentConfigured and troubleshot video solutions, managing integrations with streaming services, APIs, and platforms including AWS and Pinterest. Conducted QA checks and metadata validation to ensure system accuracy and compliance. Executed E2E testing to enhance workflow reliability through identification and reporting of critical issues. Coordinated UAT feedback cycles to expedite resolution and increase stakeholder satisfaction.Live Video Monitor
Support Your App · 2023 — 2024Monitored live video broadcasts to maintain quality standards and compliance. Successfully identified and addressed streaming issues related to buffering, latency, and connectivity. Collaborated with engineers for swift incident resolution and documented detailed event quality reports outlining issues and performance metrics.Support Consultant
Support Your App · 2023 — 2024Delivered multichannel customer support through chat, email, and phone. Addressed technical issues while logging and tracking support tickets using CRM.CRM Support Analyst
Aliare · 2022 — 2023Managed support for CRM users, processing tickets and following up on resolutions. Developed knowledge base articles to address identified training needs and maintained records of system updates, bugs, and improvements.ERP Support Analyst
Intelitech · 2021 — 2022Provided support and training for ERP system routines. Carried out testing and correction of errors within ERP workflows. Assisted in the issuance of invoices and managing tax routines, while also configuring VPN and overseeing system access.
Skills & Expertise
Education
- Technology in Systems Analysis and DevelopmentInstitution not specified · 2024 — 2027
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