Laura L.
Mid-Level Executive Administrative Assistant
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About
Laura L. is an experienced executive support professional and data entry specialist based in Bogotá, Colombia, with substantial expertise in academic administration, public policy, and finance sectors. Laura has provided high-level administrative assistance for C-suite leaders, particularly at Universidad de los Andes, where she managed executive calendars, cross-departmental coordination, international travel arrangements, and confidential communications for ministry and academic stakeholders. She is adept at coordinating logistics for large-scale events, developing documentation such as reports and presentations, and designing operational systems to optimize data entry and workflow management. Laura’s proficiency in data analysis, QuickBooks financial reporting, and bilingual (EN/ES) executive correspondence has supported operations, policy evaluation projects, and consulting assignments with government entities and BPO firms, ensuring accuracy and data integrity across diverse, fast-paced environments.
Experience
Experience Assistant
UNIVERSIDAD DE LOS ANDES · 2025 — 2025Supported Ministry of Defense military personnel during the purchasing process for an Offset Program between the Colombian and Swedish governments. Managed hotel and transportation reservations for professors across South America. Ensured seamless check-ins and check-outs. Handled communications involving over 100 participants and professors, and coordinated catering services. Developed various types of documentation, including reports and presentations, while performing data entry to maintain accuracy in participant information.Experience Assistant
UNIVERSIDAD DE LOS ANDES · 2024 — 2024Focused on entering assistance information into large spreadsheets. Managed reservations for professors in South America, encompassing hotel and transportation arrangements. Ensured smooth check-ins and check-outs, and coordinated catering services for all participants and professors. Organized social events for participants and managed high volumes of email communications.Innovative Student Consulting
SECRETARÍA DE MOVILIDAD, ZONAS DE PARQUEO PAGO · 2024 — 2024Designed a prototype aimed at improving the management of paid parking zones, enhancing access to information for users and the mobility secretariat. Coordinated training workshops for students to facilitate practical learning and active participation in urban mobility. Conducted data analysis on parking zone usage, proposing improvements based on user feedback and identified patterns.Investigative Student Consulting
ALCALDÍA DE CHAPINERO, POLÍTICA LGBTIQ+ · 2024 — 2024Performed a comprehensive analysis of the LGBTIQ+ public policy in Chapinero, assessing its community impact and identifying areas for enhancement. Coordinated working groups with LGBTIQ+ community representatives, fostering dialogue for experience sharing and suggestions to strengthen public policy. Drafted a report with targeted recommendations to improve policy implementation and proposed the establishment of a training program for public officials on diversity and LGBTIQ+ rights.Experience Assistant
UNIVERSIDAD DE LOS ANDES · 2023 — 2023Provided technical assistance to course participants and addressed questions regarding the use of digital platforms and educational tools. Coordinated initial orientation sessions for new participants, ensuring clarity on accessing course resources. Developed the data entry system utilized for various courses within the faculty.Experience Assistant
UNIVERSIDAD DE LOS ANDES · 2022 — 2022Created online guides and tutorials targeting frequently asked questions by students, which helped streamline access to information and minimize response times. Continuously monitored participants' experiences, gathering feedback on course content and platform usability. Collaborated with instructors to troubleshoot technical issues during live sessions, ensuring the courses operated effectively.Bilingual Agent
ATLANTIC BPO · 2021 — 2021Delivered high-quality customer service, ensuring satisfaction through prompt resolution of inquiries and issues. Demonstrated proficient sales skills, consistently achieving sales targets via effective communication and negotiation. Assisted customers with technical support inquiries to ensure product functionality and satisfaction, while participating in a health insurance campaign to communicate coverage information.
Skills & Expertise
Education
- Government and Public AffairsUniversidad de los Andes · 2020 — 2025
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