Laura V.
Senior Customer Service Administrator
Open to offersNew to PlatformAbout
Laura V. is a seasoned professional with over a decade of experience in customer service and administrative operations within the financial services sector. At BBVA Bank from 2015 to 2022, she excelled in processing up to 250 financial transactions daily, managing a daily cash flow of ARS 15 million, and maintaining rigorous accuracy in cash reconciliation and financial documentation. Previously, at BPA Financial Services, Laura managed and validated client files for credit approvals and supported financial data management using Microsoft Excel. Her academic background includes an Accounting and Tax Management degree from Universidad Empresarial Siglo 21 and a Data Analytics Program at Fundación YPF, where she honed her skills in SQL Server and Power BI. Laura's expertise lies in improving customer interactions and supporting teams through efficient communication and process coordination, consistently delivering high-quality customer experiences while ensuring operational efficiency. Her technical proficiency, particularly in creating dashboards and reporting through Power BI, underscores her capability in data analysis and reporting.
Experience
Cashier / Administrative Support
BBVA Bank · 2015 — 2022Executed up to 250 financial transactions daily with a focus on accuracy and adherence to internal controls. Oversaw daily cash flow of approximately ARS 15 million while ensuring low error rates. Conducted daily cash reconciliation and verification of financial documents. Managed 200–300 delinquency cases each month, coordinating payment plans and follow-ups. Kept detailed records of client interactions, commitments, and payment statuses. Offered financial guidance and resolved issues for clients. Assisted in training new staff on operational procedures and systems.Administrative Assistant
BPA Financial Services · 2013 — 2014Handled the management and validation of around 60 client files monthly for credit approval. Conducted documentation control and ensured compliance through various checks. Aided in account tracking and financial data management, utilizing Excel for efficiency. Provided direct administrative support and client assistance.
Skills & Expertise
Education
- Data Analytics ProgramFundación YPF · — — 2024
- Accounting and Tax Management TechnicianUniversidad Empresarial Siglo 21 · — — 2017
Interested in this professional?
Sign in as an employer to save this profile or invite Laura V. to a job.
Sign in as an employer