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Laura F. — Mid-Level Resources Operations Coordinator from Colombia

Laura F.

Mid-Level Resources Operations Coordinator

Colombia 2-3 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Laura Franco G. is a highly skilled Resources Operations Coordinator with extensive experience coordinating operations and administrative workflows across various industries, including landscaping and pest control. Since July 2025, she has been pivotal at CERV Landscape Solutions, ensuring timely project execution by managing daily operational resources and acting as a communication hub between remote field and office teams in the U.S. and Canada. Her adeptness in client coordination and CRM management complements her bilingual capabilities in English and Spanish. Prior to this, Laura held key roles in customer success through companies like We Clean Pest Control and Lone Star Neurology, where she expertly juggled scheduling, task assignments, and follow-ups to optimize service delivery. Her commitment to process optimization and her proficiency in tools such as Jobber, CallRail, ECW, and Availity underline her capability to thrive in fast-paced, service-driven environments.

Experience

  • Resource Operations Coordinator

    CERV Landscape Solutions · 2025 — Present
    Oversaw daily operational resources to assist field and office teams, facilitating on-time project completion. Handled scheduling, task assignments, and internal follow-ups to ensure adherence to timelines and service standards. Served as a central communication hub among internal stakeholders to promote efficient workflows and resolve issues. Monitored operational progress and updated internal systems for accurate record-keeping. Contributed to ongoing process enhancements to improve efficiency and service delivery.

  • Sales & Inside Sales Scheduler

    We Clean Pest Control · 2025 — 2025
    Coordinated client service bookings and schedules utilizing Jobber. Managed inbound communications and follow-ups through CallRail. Documented operational information to facilitate seamless service delivery. Maintained continuous communication with internal teams via Slack.

  • Medical Scheduler & Virtual Assistant

    Lone Star Neurology · 2025 — 2025
    Handled appointment scheduling and maintained patient communications efficiently. Updated CRM systems, managed email correspondence, and organized calendars. Ensured compliance with HIPAA regulations for sensitive patient information.

  • Medical Administrative Assistant – Customer Support (Bilingual)

    MedFlorida Medical Center / DULU Consulting · 2024 — 2025
    Responded to inquiries from patients via phone and email regarding claims, coverage, and appointment scheduling. Provided administrative assistance to medical teams while securely managing confidential information. Coordinated patient appointments, referrals, and follow-ups while accurately maintaining records using ECW and Availity.

  • Customer Support Specialist – Appointment Setter

    Sanitas Medical Center · 2023 — 2024
    Managed both inbound and outbound calls to schedule appointments. Provided support to patients in both English and Spanish. Ensured record accuracy and conducted follow-ups on no-show appointments and cancellations.

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