Laura G.

Laura G. is a remote Customer Success Specialist based in Bucaramanga, Colombia, with experience supporting U.S.-based companies in customer service, operations, and visual communication. She has managed high-volume customer inquiries via chat and email, delivered effective client communication, and maintained high satisfaction for clients at Luhos LLC, Concentrix – CashApp, and Intouch CX – Lancôme. In addition to customer support roles, she served as a Social Media & Graphic Designer for OSI Staffing – EZ Hiring, where she contributed to branding efforts and produced marketing materials using Adobe Illustrator, Photoshop, InDesign, and Canva. As a freelance English–Spanish translator, Laura G. ensured tone accuracy and document consistency. She excels in remote work environments, collaborating with teams via platforms like Google Workspace, Slack, and Zoom.