Laura J.

Laura Juliana T. is a Commercial Engineering student at Universidad Libre, currently in her seventh semester, with hands-on experience in the retail and business services industries. In 2024 and 2025, she held the role of Administrative Assistant at EMATEXCO SAS/UNIWORK SAS, where she managed tasks such as customer support in a physical store and through digital platforms including WhatsApp, handled cash management and invoice preparation, supported inventory organization, and updated product information on the company website. Additionally, she contributed to logistics and operational management in warehouse and merchandise handling. At TELEPERFORMANCE SAS, Laura Juliana served as a Bilingual Support Agent, providing English customer service to Expedia's hotel partners, managing client inquiries, assisting with reservation systems, and ensuring effective issue resolution. She is proficient in Microsoft Office and has practical knowledge of digital platform management in both Spanish and English environments.