Lauren C.

I don’t just manage customers; I protect revenue and build the systems that make retention inevitable. My career is a blend of foundational rigor at global leaders like Accenture and TCS and high-impact operations at agile, growth-focused companies.

My approach to Customer Success is built on three pillars:

✅Revenue Retention: At Yaazoru, I redesigned billing and client workflows to safeguard $300K+ in annual revenue.

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✅Foundation: During my time at Accenture and TCS, I mastered high-stakes, high-volume client engagement, building a "customer-first" mindset that scales.

✅Operational Excellence: I turn complex workflows into repeatable SOPs. I’ve previously reduced team training time by 60%, ensuring that as a company grows, the client experience remains world-class.

I am a "systems-first" advocate, leveraging tools like Trello (Automation), CRM platforms, and SOP Frameworks to keep client health scores high and churn low.

I am currently transitioning my 12+ years of background in operations and client excellence into a Customer Success Manager role. I am looking to join a team where I can take ownership of the client lifecycle and drive measurable growth.

If you’re looking for a CSM who understands that retention is a byproduct of great systems, let’s connect:

📧[email protected]