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Laurence A. — Mid-Level Content Moderator from Philippines

Laurence A.

Mid-Level Content Moderator

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Laurence A., a seasoned professional from Metro Manila, Philippines, brings over five years of proven expertise in content moderation, customer service, and technical support. He has demonstrated an adept ability to review sensitive content within strict community guidelines as a Content Moderator for TaskUs, ensuring data safety through meticulous documentation and decision-making. His experience at Amazon highlighted his proficiency in handling voice support, diligently managing customer inquiries related to order placements and shipping challenges while achieving key performance indicators. In technical support roles for Infocom, Laurence efficiently provided remote troubleshooting for hardware and software issues, emphasizing his network troubleshooting skills and methodical problem-solving approach. His non-voice support experience at SPi Global further underscored his capabilities in data entry and customer relationship workflows across digital platforms. Laurence holds an Associate degree in Computer Technology from STI College Parañaque.

Experience

  • Content Moderator

    TaskUs · 2025 — 2026
    Evaluated and moderated user-generated digital content according to community policies and corporate guidelines. Employed critical thinking and quick decision-making skills to manage sensitive or graphic data professionally. Accurately documented platform infractions and managed internal logging systems to ensure data safety.

  • Customer Service Representative (Voice)

    Amazon · 2022 — 2022
    Provided high-quality voice support, addressing customer inquiries related to order placement, shipping, and account management. Utilized customer relationship systems effectively while actively listening to resolve complaints and conflicts. Achieved key performance metrics through strong verbal communication and efficient multitasking.

  • Tech Support Representative (Local Account)

    Infocom · 2020 — 2020
    Delivered remote troubleshooting for hardware, software, and basic network infrastructure to consumer clients. Oversaw the ticket lifecycle within database logging systems to ensure detailed documentation and accurate technical reporting. Addressed connectivity and operating system issues using logical thinking and systematic workflows.

  • Customer Service Representative (Non-Voice)

    SPi Global · 2017 — 2019
    Handled high-volume data entry and record maintenance while responding to digital inquiries across multiple channels. Utilized written communication to manage customer relationship workflows via chat support and email. Efficiently navigated ticket routing requirements while adapting to evolving account regulations.

Skills & Expertise

GoHighLevel ExpertCustomer ServiceCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Associate in Computer Technology
    STI College Parañaque · — — 2017
  • High School Diploma
    PNHS La Huerta Annex · — — 2009

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