Laurence F.
Mid-Level Travel Consultant
Open to offersNew to PlatformAbout
Laurence D. is a seasoned Travel Consultant with extensive experience in international customer care roles across multiple industries, including travel and retail. At Yngen Datacom, he specializes in creating bespoke travel plans leveraging his proficiency in Amadeus GDS for booking flights, hotels, and transportation, ensuring client satisfaction through personalized service. Prior to this, he honed his customer service skills at ALORICA Philippines and IBEX Global Solutions, where he effectively addressed customer inquiries across various channels such as email and live chat. He excels in logistical coordination, ensuring seamless delivery proceedings among customers, drivers, and delivery partners. His role also encompasses concession abuse prevention, contributing to the integrity of retail operations. Laurence’s educational background in Marine Transportation from Westbay College further complements his managerial skills in travel and retail sectors, making him a reliable partner in addressing intricate travel and customer service challenges.
Experience
Travel Consultant
Yngen Datacom (TravelPerk) · 2022 — 2026Handled inbound and outbound calls and email correspondence for corporate travel clients. Developed customized travel itineraries, including flight, hotel, and transportation bookings, to enhance client experiences. Utilized Amadeus GDS for various tasks such as booking flights, fare searches, seat assignments, ticket issuance, and refund processing.Customer Care
ALORICA PHILLIPINES (AMAZON) · 2020 — 2022Addressed customer concerns across multiple communication channels, such as email and live chat. Coordinated with customers, drivers, shippers, and Delivery Service Partners to ensure efficient deliveries. Engaged in concession abuse prevention initiatives to maintain customer trust.Customer Care
IBEX GLOBALS SOLUTIONS (MICHAELS) · 2019 — 2020Processed customer orders, calculated total costs, and managed payment or billing procedures. Engaged in tracking deliveries and resolving issues related to damaged or defective items. Inter acted with customers through various channels, including phone, chat, and email.
Skills & Expertise
Education
- Bachelor of Science in Marine TransportationWestbay College · 2010 — 2014
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