Laurencess C.

Hi, my name is Laurencess Chet Operiano. I have experience in customer service, hotel reservations, legal assistance, and virtual assistance support. Over the years, I’ve developed strong communication, multitasking, and organizational skills while working with different clients and handling various responsibilities.

I previously worked as a Customer Service Associate at Amazon Operations Services Philippines Inc where I handled customer concerns through phone, email, and chat while maintaining customer satisfaction and resolving issues efficiently. I also worked as a Hotel Reservation Agent at BM Outsourcing assisting guests with bookings, cancellations, and customer support. Most recently, I worked as a Legal Assistant at Juniper Family Law LLC where I managed legal documents, scheduled consultations, coordinated deadlines, and communicated professionally with clients and courts.

I’m skilled in customer service, data entry, Microsoft Office, Google Workspace, time management, and working independently. I consider myself hardworking, adaptable, and eager to continue learning and growing professionally. I’m currently looking for an opportunity where I can contribute my skills while gaining more experience in a dynamic work environment.