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Laurene I. — Mid-Level Project Manager from South Africa

Laurene I.

Mid-Level Project Manager

South Africa 6+ years
Open to offersNew to Platform
Languages
EnglishFrench
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About

Laurene I. is a seasoned Project Manager at Seed Solutions Academy in Johannesburg, where she has been leading projects since July 2021. Her role involves ensuring project quality, overseeing accreditations for Metanoia Ratings and SSA, and making strategic decisions that guide Project Coordinators. She excels in Risk Management, and her leadership includes managing detailed project schedules, enhancing project performance, and drawing up work plans. Prior to her current role, she gained substantial experience in Customer Support with Demusu Centre, where she met performance targets and improved customer satisfaction between August 2019 and June 2021. Before this, her role as an Office Administrator at Metanoia Ratings involved handling office administrative procedures, budgeting, contracting, and project planning. Alongside her industry affiliations, Laurene is skilled in Customer Service and proficient with MS Office. She holds an Advanced Diploma in Supply Chain Management from Tshwane University of Technology and a Diploma in Logistics Management from the University of Johannesburg.

Experience

  • PROJECT MANAGER

    Seed Solutions Academy · 2021 — Present
    Ensured project quality by overseeing and monitoring progress while applying and maintaining accreditations for Metanoia Ratings and SSA. Provided leadership to Project Coordinators, made strategic decisions, and reported project progress to clients and stakeholders. Managed risks to prevent delays and developed a detailed project schedule. Recruited and managed Facilitators, Assessors, and Moderators.

  • Customer Support

    Demusu centre · 2019 — 2021
    Achieved performance targets like response time and customer satisfaction. Gathered customer feedback to enhance satisfaction, while tracking and updating customer interactions in the system. Addressed complaints and resolved issues, ensuring a positive experience while managing both inbound and outbound calls.

  • OFFICE ADMINISTRATOR

    Metanoia Ratings · 2018 — 2019
    Coordinated office administrative procedures and evaluated new processes for implementation. Delegated tasks to support staff, ensured deadlines were met, and submitted reports as required. Conducted analyses relating to budgeting and project management operations.

Skills & Expertise

Workday HCMMLS (Multiple Listing Service)

Education

  • Advanced Diploma in Supply Chain Management
    Tshwane University of Technology · — — 2019
  • Diploma in Logistics Management
    University of Johannesburg · — — 2018