Laurice M.

Hello, I’m Laurice a Virtual Assistant with over 4+ years of experience supporting operations, sales, and client communication, now specializing in LTL/TL logistics and freight support.

I help logistics teams stay organized, responsive, and efficient by managing track & trace, carrier communication, and both day-to-day and after-hours operations. I bring a strong background in lead generation and CRM management, which has strengthened my ability to handle communication with the team, follow-ups, coordination, and problem-solving skills that translate directly into smooth freight operations.

Through hands-on training and practical application, I’ve developed working knowledge in:

Carrier onboarding and verification workflows: Freight fraud detection processes, use of digital freight security tools (like Highway) & Risk assessment before load assignment

Track & Trace – Monitoring shipments, following up with carriers, and providing real-time updates

Carrier Coordination – Communicating with brokers, drivers, and dispatchers to ensure timely movement

Rate Negotiation – Engaging carriers to secure competitive pricing

Load Booking – Using DAT and Truckstop for sourcing and posting loads

After-Hours & Day-to-Day Operations Support – Providing flexible coverage for both ongoing daily logistics workflows and after-hours operations to ensure continuous shipment visibility and communication across time zones

Highway Navigation Knowledge – Familiarity with Highway systems used in freight dispatch and carrier coordination workflows

Drayage Operations Support – Assisting with port/container movements, coordinating pickup and delivery of ocean freight containers, and supporting carrier communication for short-haul port logistics