Lauro L.
Senior BPO Operations Support Specialist
Open to offersNew to PlatformAbout
Lauro D. with over a decade of experience supporting business operations, customer service teams, and administrative functions across the BPO and digital marketing sectors. In his role as Sales & Pharma Site Director and Quality Assurance Manager at Stealth Solutions & Digital Marketing, Lauro D. managed daily operations, coordinated diverse team workflows, implemented process improvements, and ensured compliance with quality assurance standards. As a Customer Service Representative at Alorica Philippines, he delivered efficient CRM management and resolved customer issues via digital and phone channels. His early tenure as a Back-Office Associate at Accenture Philippines honed his expertise in data entry and maintaining comprehensive documentation. Lauro D. excels in supporting executives and teams by streamlining essential business processes and managing complex administrative demands in remote environments.
Experience
Sales & Pharma Site Director / Quality Assurance Manager
Stealth Solutions & Digital Marketing · 2018 — 2025Oversaw daily operations for cross-functional teams, coordinated tasks, and managed workflow tracking within Stealth Solutions & Digital Marketing. Developed and maintained operational dashboards as well as performance reports to support management decisions. Initiated process improvements aimed at streamlining internal workflows. Handled client communications, documentation management, and administrative responsibilities to maintain efficient operations. Provided support for recruitment by facilitating candidate screening and onboarding processes. Maintained internal documentation systems and data records while compiling operational reports. Monitored team activities to ensure adherence to quality assurance standards.Customer Service Representative
Alorica Philippines · 2013 — 2018Provided customer service via phone, CRM systems, and digital tools with a focus on addressing billing, account, and service-related concerns. Maintained thorough and accurate records of customer transactions using CRM platforms. Managed customer escalations and worked to resolve complex issues in a timely manner. Met established quality assurance and performance targets within a high-volume support setting. Built expertise in client communication, multitasking, and problem solving.Back-Office Associate
Accenture Philippines · 2011 — 2013Handled the processing and verification of large volumes of data, ensuring accuracy and attention to detail. Organized documentation and digital records in support of operational workflows. Supported internal teams through report preparation, record verification, and performing various administrative tasks. Upheld compliance with established data accuracy standards and operational guidelines.
Skills & Expertise
Education
- HOTEL AND RESTAURANT MANAGEMENTSan Pedro College of Business Administration · — — 2011
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