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Lavendel D. — Mid-Level Customer Specialist from Philippines

Lavendel D.

Mid-Level Customer Specialist

Philippines No experience yet
Open to offersNew to Platform
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About

Lavendel A. is an experienced customer service professional, currently serving as a Cross Skill Customer Specialist II at JP Morgan Chase & Co since April 2020. In this role, Lavendel manages a portfolio of customer accounts, handling inquiries related to deposit and credit card accounts, ensuring customer satisfaction, and proactively identifying and resolving issues. Previously, at CTC BPO Inc as a Network Operations Center Support, Lavendel created detailed network documentation and aided in troubleshooting network issues. With experience in technical support from Sykes Asia Inc and customer support at ePerformax, Lavendel possesses a strong capability in communicating effectively with customers, assisting in logistics, and handling complex queries. Lavendel holds a diploma in Business and Office Technology from Mary Our Help Technical Institute for Women and has been recognized for achieving the highest customer satisfaction and compliance metrics at JP Morgan Chase & Co.

Experience

  • Cross Skill Customer Specialist II

    JP MORGAN CHASE & CO · 2020 — 2026
    Managed customer account portfolios, acting as the main point of contact. Addressed inquiries and concerns related to deposit and credit card accounts efficiently. Identified and resolved issues to enhance customer satisfaction while ensuring accurate documentation of account information. Worked alongside different departments to fulfill customer needs and provided updates on account status and relevant products.

  • Network Operations Center Support

    CTC BPO INC · 2012 — 2020
    Developed and maintained detailed documentation of network configurations and cabling layouts. Assisted colleagues with remote network troubleshooting and problem resolution, while also generating status reports reflecting project management and priority information.

  • Technical Support Representative

    SYKES Asia Inc · 2011 — 2011
    Conducted basic troubleshooting for customers experiencing internet connectivity issues. Escalated cases regarding potential connection problems needing technical dispatch and addressed inquiries about possible product upgrades.

  • Customer Support Representative

    ePerformax · 2010 — 2010
    Supported buyers in tracking their orders and provided updates on the status of deliveries. Assisted with disputes regarding incorrect items and coordinated refunds according to website policies, while also addressing billing disputes from sellers related to product listings.

  • Logistics Staff

    Teradyne Philippines LTD · 2008 — 2008
    Conducted inventory management for PCBs and other warehouse parts. Aided in locating PCBs based on software or database entries and supported the logistics department in preparing orders for shipment.

  • Cashier

    Gaisano Grand Group of Companies Carcar Branch · 2008 — 2008
    Processed customer transactions for purchased products prior to their departure from the mall. Assisted with purchase order verification and transactions using purchase order cards as payment.

Skills & Expertise

QuickbooksCustomer ServiceLinkedIn RecruitingCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Business and Office Technology
    MARY OUR HELP TECHNICAL INSTITUTE FOR WOMEN · 2006 — 2008

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