Lawrence P.

Lawrence P. is a dedicated Customer Support Specialist and Appointment Setter with over three years of experience in delivering top-notch customer experiences and driving business growth. Specializing in B2B cold calling and AI outreach, he expertly manages end-to-end business operations, ensuring seamless transitions from client contact to sales. His expertise extends to CRM management, lead generation, and multi-channel support, including phone, email, and chat. Lawrence has successfully turned complex customer concerns into positive client relationships and has a strong record of booking high-quality appointments. His past roles at Virtual Buddy 247 and a Web Design & AI Automation Agency highlight his ability to resolve technical and service-related issues promptly, while his management position at a coffee shop demonstrates his proficiency in operations and inventory management. His technical skills are further reinforced by his use of CRM tools like ReadyMode and Convoso, as well as communication platforms like Slack and Microsoft Office. Fluent in English, Filipino, and Cebuano, Lawrence holds a National Certificate III in Events Management Services.