LAZARUS

Shantal L. is a seasoned Senior Learning & Development, Quality, and Operations Leader with over 20 years of experience in industries such as telecommunications, retail, FMCG, and global contact centers. Her expertise spans leading large-scale training initiatives, developing quality frameworks, and driving performance improvements on international campaigns across the UK, USA, Australia, and South Africa. Currently a Business Trainer at Contact 360, she facilitates training for US legal firms and global stakeholders, focusing on quality assurance, compliance coaching, and performance strategies. Previously, at Ignition Group, she was an L&D Facilitator supporting USA energy campaigns. Her role as Quality Team Leader at Webhelp SA involved implementing QA frameworks globally. Shantal managed a team of trainers at CCI South Africa, handling over 500 learners weekly and designing high-impact training programs. Her earlier roles include leadership positions in call centers, retail, and customer relationship management, offering robust skills such as stakeholder engagement, performance analysis, and client alignment strategies. Shantal holds a Diploma in Electronic Data Processing, A+ Certification, Train the Trainer, Assessor, and TEFL qualifications.