Le V.

Le Viryl A. is a dedicated BPO professional with extensive expertise developed over five years at VXI Global Holdings. He began his career as a Customer Service Representative, where he managed customer inquiries across multiple channels and maintained high customer satisfaction through quality service delivery. His success in this role led to his advancement to a Quality Analyst, where he specializes in evaluating service quality and coaching agents. Le Viryl excels in maintaining compliance with operational benchmarks and is renowned for his adaptability and clear communication. In addition to his core responsibilities, he has facilitated calibration sessions, managed high-volume email communications, and supported ongoing client meetings, ensuring clear communication and follow-through. His technical proficiency spans tools such as MS Office, Genesis, NICE, Slack, and Salesforce. Le Viryl holds a background in Hospitality and Restaurant Services from STI College of Davao, further enhancing his client-focused approach.