Lea A.
Customer Service & Office Administrator
Open to offersNew to PlatformAbout
Experienced Virtual Assistant, Customer Support Specialist, and Office Administrator with 15+ years of experience supporting businesses across eCommerce, telecommunications, finance, home services, and concierge industries. Proven track record of delivering exceptional customer experiences through email, chat, phone, and ticket-based support while managing administrative and operational tasks.
Skilled in customer service, order management, appointment scheduling, billing, data entry, email management, lead follow-up, and team coordination. Experienced with Shopify, Amazon Seller Central, Gorgias, Zendesk, Salesforce, Housecall Pro, Google Workspace, Microsoft Office, Canva, and CRM platforms. Adept at handling customer inquiries, resolving issues, processing orders and refunds, coordinating with internal teams, and maintaining accurate records.
Known for strong written and verbal communication, attention to detail, problem-solving abilities, and a customer-first approach. Highly organized, dependable, and capable of managing multiple priorities in fast-paced remote environments. Passionate about helping businesses improve customer satisfaction, streamline operations, and drive long-term growth through reliable and professional support.
Experience
Customer Service & Office Administrator
NinjaVA - (Concrete Pro Coatings) · 2024 — 2026Handled customer communication across phone, email, and chat for service requests and job follow-ups. Managed calls from clients and technicians using Quo (OpenPhone) to facilitate clear communication and coordination. Dispatched field technicians for site visits with Housecall Pro.Virtual Assistant – E-Commece Customer Service
American Hat Makers Inc · 2021 — 2024Provided multi-channel support through live chat, email, and social media using Gorgias. Managed order processing, refunds, and replacements via Shopify Admin and Fulfil.io. Assisted customers with tracking and product inquiries to ensure prompt service.Customer Concierge Representative
Butler Singapore · 2020 — 2021Oversaw client inquiries for premium housekeeping services from start to finish. Delivered quotes, scheduled appointments, and coordinated operations for efficient service delivery. Managed post-service concerns and billing queries through Zendesk and outbound calls.Customer Service Executive
Financial Times · 2018 — 2019Assisted global clients with subscription, delivery, and payment inquiries via live chat and email using Salesforce. Engaged in retention campaigns and win-back offers to enhance subscription renewals.Customer Support Analyst
e-Performax (eBay) · 2017 — 2018Addressed issues related to buyer-seller communications and order discrepancies via phone, chat, and email. Ensured timely and empathetic resolution of customer concerns.Loan Officer & Customer Support
MicroSourcing · 2015 — 2017Processed loan applications and conducted financial verifications, explaining terms to clients. Provided continuous support for payment queries and other client concerns.Email & Live Chat Associate
TeleTech (Telstra) · 2011 — 2015Managed inquiries related to billing, complaints, technical issues, and service requests with a customer-first approach. Utilized the TAG principle for effective customer service.Customer Service Associate
Sitel INC (Dowjones) · 2009 — 2011Provided support to subscribers regarding online access, billing, and newspaper delivery issues. Guided clients through basic troubleshooting queries and account management.
Skills & Expertise
Education
- Associate Degree in Information Technology, Major in Computer SecretarialImus Computer College · 2005 — 2007