Lea G.

Lea B. is a dynamic professional with over two years of experience in Customer Service, primarily supporting US-based financial accounts through inbound/outbound calls and chat. She has adeptly progressed to the role of Quality Assurance Analyst at Teleperformance Inc., where she employs her expertise to audit calls using structured scorecards, while generating meticulous performance reports that provide valuable insights to clients and management. Lea's proficiency spans Google Workspace, Microsoft Office, Slack, Notion, and AI-driven tools like ChatGPT, which she utilizes for streamlined workflow automation. Having a robust background in managing high-volume inquiries and delivering top-tier service, she is acknowledged for her ability to coordinate seamless operations across time zones, promoting efficiency and collaboration. Her technical acuity is further evidenced by her skills in data entry, meeting minutes, and cross-timezone scheduling, supported by a strong foundation in English communication.