Leah B.
Open to offersNew to PlatformAbout
I am an experienced Human Resources, Administrative and Customer Service professional with approximately 20 years of experience supporting organizations, C-suite executives, clients, and teams in fast-paced environments. I hold a degree in Business Management and have developed a strong background in virtual assistance, HR administration, customer relations, and admin support.
Throughout my career, I had the privilege of working in a variety of roles, giving me a well-rounded understanding of both people and business operations. I have worked remotely for the past 3 years supporting executive management, clients and managing responsibilities independently while maintaining , professionalism, confidentiality, and attention to detail.
I am particularly interested in remote opportunities where I can use my experience in HR, administration and operations to contribute to the growth of an organization while also growing professionally. I bring a strong work ethic, excellent communication skills, a service-oriented approach, and the ability to work effectively both independently and as part of a team.
Why hire me
I bring a combination of extensive experience, versatility, reliability, and genuine commitment to provide excellent support. With approximately 20 years of experience across HR, Administration, Customer Service and virtual support, I understand how to balance the needs of the organization and the people it serves. I am also organized, detail-oriented, resourceful, and proactive in my approach to work. I take ownership of my responsibilities, work well independently, and can be trusted to follow through without needing constant supervision. Having worked remotely, I am comfortable managing my time, prioritizing competing tasks, communicating effectively, and staying productive in a virtual environment. I bring more than technical skills-I bring a strong service mindset, professionalism, sound judgement, and a willingness to go the extra mile. My goal is to make the work around me more efficient, provide dependable support to my team and clients, and contribute positively.
Experience
Account Executive
NATIONAL MARKETING GROUP SERVICES, Florida USA (Remote) · 2024 — 2026• Prepared, reviewed, and issued insurance quotes while ensuring compliance with carrier requirements and client needs. • Analyzed insurance data to build reports that informed account renewal strategies and supported client retention. • Managed CRM records, renewal timelines, and policy changes to maintain accurate account information. • Served as a trusted liaison between clients and carriers, resolving issues promptly and improving client satisfaction.Independent Property Manager / Airbnb Co-Host
MAJESTIC ESTATES (Independently Managed Rental Portfolio) (Remote) · 2025 — Present• Independently manage a 12-unit rental portfolio on behalf of an overseas property owner, advertising vacancies and coordinating leasing via Airbnb and Pin.tt. • Pre-screen prospective tenants for suitability and collect required documentation, including job letters, payslips, and identification. • Prepare and execute lease agreements and collect first month's rent and security deposits, maintaining accurate records for each unit. • Co-host an Airbnb property, managing the listing, guest communication, bookings, and calendar to maintain strong occupancy.Temporary Customer Support Agent
BELLROY, Melbourne Australia (Remote) · 2023 — 2023• Delivered high-quality customer support via email using Freshdesk. • Resolved product, shipping, warranty, exchange, and return issues efficiently. • Maintained excellent response times while ensuring positive customer experiences.Virtual Administrative Assistant
THE CENTER FOR CLIENT RETENTION, Florida USA (Remote) · 2022 — 2023• Supported executives and teams with administrative and operational tasks. • Created meeting summaries and organized projects using Microsoft To Do. • Generated business leads through LinkedIn research and maintained accurate records. • Conducted survey interviews and performed data entry with a high level of accuracy.Customer Relations Officer
YADAH CONVENIENCE STORE LTD · 2020 — 2022Supervised customer service staff and delegated daily responsibilities. Conducted customer service training sessions that enhanced team performance. Resolved customer concerns promptly while maintaining strong client relationships.Human Resource Assistant
NORTH-CENTRAL REGIONAL HEALTH AUTHORITY · 2009 — 2020(Training Department) | 2016 – 2020 • Identified organizational training needs and coordinated specialized training initiatives. • Managed study leave and training databases ensuring accuracy and compliance. • Prepared board papers and official correspondence for senior leadership. • Coordinated workshops, orientations, and monthly training calendars. Human Resource Assistant (Planning, Recruitment & Organizational Development) | 2009 – 2016 • Led and supported full-cycle recruitment activities across multiple employment categories. • Conducted interviews and coordinated employment contracts and onboarding activities. • Interpreted policies and agreements to address HR-related matters accurately. • Supervised clerical staff and improved departmental workflow efficiency.Clerk I / Administrative Assistant
NORTH-CENTRAL REGIONAL HEALTH AUTHORITY · 2007 — 2009• Optimized the Facility Manager’s schedule by proactively managing appointments and prioritizing critical meetings. • Managed executive emails, calls, correspondence, and meeting logistics. • Prepared agendas, maintained records, and ensured timely communication with stakeholders.
Skills & Expertise
Education
- BA Business ManagementAnglia Ruskin University, UK · 2009 — 2012
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