LEALYN A.

Lealyn A. is a detail-oriented professional with foundational experience in high-volume data entry, document management, and technical troubleshooting. With an educational background in Information Technology, specializing in Service Management from Laguna State Polytechnic University, Lealyn has supported operations in public administration through an internship at the Los Baños Municipal Hall, handling customer service, data collection, and organizing inventory for the Pantawid Pamilyang Program (4Ps). In the information and communication technology sector at Straive, Lealyn served as a Technical Support and Customer Representative, resolving customer queries on Will documents, processing payments, and managing support tickets using tools such as Salesforce (SFDC), Five9, Shopify, Openmage, and YouTrack. Lealyn is adept at navigating CRM platforms and providing user guidance for software like WillMaker, focusing on accurate transaction processing and troubleshooting within business process outsourcing and government service domains.