Leandro B.

Leandro B. is a motivated IT professional, specializing in technical support, networking, and database management. Pursuing a Bachelor of Science in Information Technology from Colegio De Montalban, he has developed a keen proficiency in Git, MySQL, and Microsoft Office. His professional journey includes working as a Customer Service Representative at Transperfect Connect since September 2025, where he handles 40-60 calls per shift, assists healthcare professionals with service inquiries, and provides troubleshooting for diagnostic equipment. He consistently achieves over 90% first-call resolution and maintains detailed incident documentation. Between 2024 and September 2025, he served as an Image Processing Officer at Acquire Intelligence, processing vehicle images from Australian tollways with a 98-99% accuracy rate. Additionally, Leandro's role as a Data Annotator for Remotask involved labeling 3D LiDAR data for autonomous vehicles, enhancing dataset consistency by 20%. His expertise extends to IT operations and compliance, adhering to SLA and data privacy standards.