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Leann C. — Freelance Virtual Assistant from Philippines

Leann C.

Freelance Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Leann C. is a detail-oriented professional with substantial experience in administrative support, sales assistance, and quality assurance monitoring. She has honed her skills in data entry, customer communication, and maintaining quality standards, proving to be an asset in ensuring smooth operations and enhancing customer satisfaction. Currently, she serves as an Administrative Support and Sales Assistant, where she excels in managing documentation, scheduling, and interacting with customers through email and chat. Previously, as a Quality Assurance Associate, she focused on reviewing customer service interactions to uphold service standards, documenting performance, and driving improvements. Her academic background includes a Bachelor of Science in Information Technology from Batangas State University. With expertise in data entry, customer service, quality assurance monitoring, and utilizing Microsoft Office tools, Leann continues to support and optimize team operations effectively.

Experience

  • Administrative Support / Sales Assistant

    Remote Work · 2023 — Present
    Provided administrative assistance with responsibilities including data entry, documentation, and scheduling. Assisted in tracking leads while maintaining customer records. Addressed customer inquiries via email and chat. Prepared basic reports and spreadsheets to monitor sales activities.
  • Quality Assurance Associate

    Customer Service Team · 2021 — 2023
    Reviewed chat and email interactions to ensure adherence to quality service standards. Identified service issues and offered feedback for improvement. Documented performance outcomes and contributed to maintaining QA guidelines.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Batangas State University – ARASOF Campus · 2006 — 2010

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