Leanne L.
Senior Travel Consultant
Open to offersNew to PlatformAbout
Leanne L. is a seasoned professional in the travel industry with over 15 years of expertise in tour consulting, accommodations management, and customer service. She excels in delivering exceptional travel experiences through meticulous itinerary planning and personalized client service. Her broad skill set encompasses managing travel operations, logistics, stakeholder coordination, and remote team leadership, utilizing a comprehensive technical toolkit to exceed client expectations. Leanne's experience spans high-level travel consulting and fintech customer success at Luno, where she demonstrated expertise in managing and allocating complex cryptocurrency payments while maintaining high-quality assurance standards. Throughout her career, she has been affiliated with reputable companies like African Safari Group, African Sky of Diamonds Tours, and Detour Africa, specializing in luxury safari consulting and exclusive tour services across Southern Africa. Her professional journey highlights roles in tour coordination, luxury itinerary design, and as a payments expert in the digital finance sector, reflecting her adeptness at combining technical and client-facing skills to enhance customer success.
Experience
Safari Specialist
African Safari Group · 2024 — 2025Coordinated and managed luxury safari experiences and tour bookings remotely. Offered expert travel advice and high-quality customer service for international clients. Developed itineraries based on client specifications, made provisional bookings, and managed flight and travel arrangements, including car hire and pre-booked tours and activities.Travel Specialist
African Sky of Diamonds Tours · 2023 — 2023Designed personalized luxury travel itineraries, encompassing accommodations and logistics. Fostered strong relationships with local suppliers to promote repeat business.Customer Success Associate
Luno · 2021 — 2023Oversaw customer success operations within a fast-paced remote fintech environment. Located and allocated payments, and participated in multiple pilot projects while ensuring quality assurance.Intermediate Travel Specialist
Southern Africa 360 (SA360) · 2019 — 2020Focused on exclusive tour consulting specializing in European and Indian markets. Blocked hotel dates for planned itineraries catering to large groups.Junior Travel Consultant
Detour Africa · 2016 — 2017Converted leads into sales by quoting and managing complex South African tour packages, specifically for Kruger National Park, Pilanesberg, and Garden Route. Handled front desk responsibilities, engaging with walk-in clients and managing bookings for overland trips and tickets.Admin Manager / Accounts Controller
Mica Southway · 2014 — 2016Managed payroll, creditors and debtors, as well as stock ordering utilizing Pastel and Sage. Streamlined office processes and supervised administrative staff.Office Assistant
African Stone Design · 2011 — 2014Conducted data entry, invoicing, and project coordination to improve operational efficiency.Various Roles
Homeland Shuttle & Tours · 2008 — 2010Worked as a Dual Receptionist and Adventure Consultant, managing shuttle logistics and bookings.
Skills & Expertise
Education
- MatricBergvliet High School · 2000 — 2000
- National N3 (Business) QualificationSouth Peninsula College
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