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Lebo M. — Mid-Level Customer Service and Sales Administrator from South Africa

Lebo M.

Mid-Level Customer Service and Sales Administrator

South Africa 3-6 years
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About

Metse D. is a seasoned professional with extensive experience in sales administration, consultancy, and service operations within the industrial equipment sector, notably at Barloworld Equipment. Over five years, Metse has handled client liaison, invoicing, quotations, and both walk-in and digital customer service, contributing directly to national sales targets. As a Senior Service Administrator, Metse managed master data quality, procurement, and operational efficiency through advanced use of CRM and SAP systems. Metse also supported service operations, team supervision, cost control, work-in-progress management, and technical troubleshooting, ensuring high customer satisfaction across regions. Previously, as a Training Advisor at Boston Business College, Metse facilitated student workshops in Marketing and Sales. Proficient in Microsoft Office, SAP, ERP, CRM, and data management, Metse’s expertise spans the education and heavy equipment industries.

Experience

  • Senior Service Administrator

    Barloworld Equipment · 2014 — 2023
    Handled service process tasks including contact logging, service order planning, and ensured accurate data updates in the system. Managed master data and consulted with business users on data integration while overseeing operational efficiency.
  • Training Advisor

    Boston Business College · 2009 — 2014
    Assisted students in their coursework and organized workshops to support academic progress.
  • Service Administrator Supervisor

    Barloworld Equipment
    Oversaw the costing team, delivered administrative support for service operations, and resolved customer queries. Managed end-to-end costing processes and coordinated with planning teams on WIP management to enhance productivity.
  • Acting Technology Technical Representative

    Barloworld Equipment
    Supported various regions with technical issues, developed customer opportunities, and resolved onboard and off-board problems. Logged support tickets and collaborated with specialists to ensure proper configuration of systems.

Skills & Expertise

Education

  • SAP CRM IMPLEMENTATION
    BARLOWORLD LEARNING ACADEMY · — — 2017
  • MARKETING
    BOSTON BUSINESS COLLEGE · — — 2012
  • COMPUTER CLERK
    BOSTON BUSINESS COLLEGE · — — 2012
  • RECEPTION SECRETARY
    BOSTON BUSINESS COLLEGE · — — 2008
  • MATRIC
    DAVEY SENIOR SECONDARY · — — 2004

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